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    Únase a nuestra lista de correo para recibir ofertas y promociones exclusivas

    Únase a nuestra lista de correo para recibir ofertas y promociones exclusivas

    Política de reembolso

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Shipping Responsibility on Returns

    The customer is responsible for shipping fees for returns.

    To start a return, you can contact us at customerservice@salonsdirect.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please refer to our shipping policy.


    Exceptions / non-returnable items
    Any used product can not be returned.  Products must be in resealable conditioner in order to get a full refund. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.